Payments

Payments

To enter this section, go to the Payments menu option. Here you will find a list with the registered payments ordered by descending date, by default you will see the following information in the list:

• Date

• Amount

• Order ID

• Merchant Order ID

• Payment ID

• Payment Method

• Chargeback

• Provider

• Status

Statuses of a payment

The following statuses are used for a payment:

• Created

• Completed

• Unsuccessful

• Canceled

• Expired

• Partial payment

• Processing payment

• Action Required

• Partial refund

• Refunded

Visualization

With this option, you can remove/add columns that are useful to you, even change the order of them. The available fields are as follows:

• Date/Hour

• Amount

• Order ID

• Merchant Order ID

• Payment ID

• Payment Method

• Chargeback

• Promotions

• Provider

• Status

Payment Filtering

You can filter the list of payments based on the criteria that we put at your disposal:

• Payment ID

• Provider

• Status

• Chargeback

• Payment Method

• Currency

• Date

• Amount greater than or equal to

• Amount less than or equal to

Payment Information

To view the detail of a payment, you must click on the interest record of the list. The payment detail screen is divided into 4 main sections:

• Payment Details

• Payment Method

• Timeline

• Customer Information

Register a chargeback

If you need to register a chargeback to a payment, you can do this from the payment list or from the payment detail.

To do this from the payout list, look for the action button under the "Actions" column.

To register the chargeback from the payment detail, you will find the button in the "Payment details" section.

To finalize the chargeback record, a confirmation dialog will be displayed where you must enter the status and reason for the chargeback.